TriTel Terms and Conditions
1. Introduction
This is TriTel's summary of terms and conditions of its standard form of agreement ("T&Cs") relating to use of its payphones ("Payphones"). The terms and conditions are binding on TriTel and its casual customers who use any of TriTel's Payphones.
If a customer has difficulty reading information written in English or requires a hard copy of these T&Cs in large print form, the customer may contact TriTel via it's customer service number 1800 874 835 (1800 TRITEL) and request a copy in large print form.
2. Type and cost of services provided by TriTel
TriTel provides Payphones at various locations for members of the public to make telephone calls. The Payphones are either owned by TriTel and located on a site pursuant to a site licence agreement with the site owner, or rented to other entities who undertake to maintain and operate the Payphones pursuant to a payphone rental agreement. Customers of TriTel Payphones may make various types of telephone calls. The types of calls, access and related costs are described in the table below.
| Type of Call | Access | Cost (call cost displayed on screen after dialling the number) |
|---|---|---|
| Local | Dial the local number in the local area | 50 cents per 10 minutes or part thereof |
| National Long Distance | Dial the relevant national area code followed by the telephone number | $1.00 per 60 seconds or part thereof |
| Mobile | Dial the mobile number | $1.00 per 60 seconds or part thereof |
| International | Dial the international access code of 0011 followed by the desired country code and telephone number | Calls are charged in 1 minute blocks and vary by destination. Click to see international rates. |
| 1800/1300/1223 | Dial the desired number commencing with 1800 | 50 cents per 10 minutes or part thereof. 1800REVERSE and 1800TRITEL do not require any payment at the payphone |
| Credit card calls | Dial *1 and wait for instructions | Calls to numbers within Australia are $3.98 for the 1st minute and $1.99 per minute thereafter, minimum duration 1 minute. Calls to numbers outside Australia are $7.98 for the 1st minute and $3.99 per minute thereafter, minimum duration 3 minutes. |
| Calling card calls | Dial the access number on the card and wait for instructions | A local or 1800 fee applies each 10 minutes depending upon the Calling card access number. |
| TriTel Smart Card | Insert card with chip facing up and away. Available credit will be displayed on screen | Call costs are the same as entering coins |
| TriTel customer service | 1800 874 835 | Free |
| All prices include GST | ||
In TriTel's absolute discretion, it may grant and process a refund to a customer who experiences a fault in any of the above services that results in the loss of money to the customer. However, no refund will be provided where the Payphone has been tampered with or incorrectly used by the customer.
3. Customer enquiry and dispute resolution
All enquiries and complaints regarding TriTel's services or charges should be directed to the TriTel Customer Service Centre on 1800 874 835 (1800 TRITEL), which is open Monday to Friday 8.00am to 8:00pm Eastern Standard Time, excluding public holidays.
Enquiries and complaints are generally dealt with while the customer is on the phone with a Customer Service Representative. Any escalated enquiries or complaints are generally resolved within 5 business days. Our Customer Service representatives may require written confirmation in order to manage billing queries made on behalf of another customer.
Should you not receive a satisfactory solution to your enquiry or complaint and your dispute remains unresolved, the Telecommunications Industry Ombudsman (TIO) is available to you to contact on 1800 062 058.
All enquiries and complaints regarding Credit Card calling service or charges should be directed to BBG as follows:
From within Australia – 1800 2655328.
From other countries – call the country specific international operator.
Email: info@bbgcomm.com
Postal: BBG Communications, Inc.
1658 Gailes Blvd., Suite B
San Diego, California 92154
Tel.: (619) 661-6661
Fax.: (619) 710-1442
4. Contacting other services
The following public services may assist you in your use of the Service:
-National Relay Service: TTY/Voice – 133 677
-National Relay Service: Speak and Listen – 1300 555 727
-Translating and Interpreting Service (National) – 131 450
5. Your personal information
TriTel strives to comply with the Privacy Act 1988 ("Privacy Act"). The Privacy Act governs the way we collate and use your personal information, and respect your privacy. From time to time, TriTel may need to collect personal information in order to provide its services to customers. The types of personal information that TriTel collects will depend on the nature of the dealings between the customer and TriTel. For example, if TriTel agrees to refund credit to a customer as a result of a faulty service, TriTel may need to collect information such as customer's name, telephone number and postal address. Any personal information collected is stored securely on our systems and is securely deleted after a reasonable time.
6. Other matters
TriTel makes no warranties, express or implied, to the effect that the services will be available, uninterrupted or error-free. To the fullest extent permitted by law, TriTel excludes and limits any and all liability that may arise relating to the use or attempted use of any of its services and to or involving any relevant intermediate local carriers or other parties in connection with the provision, attempt to provide, cancellation, suspension or failure of the services.
TriTel's services may not be used to transmit any defamatory, offensive, abusive, indecent, menacing, illegal or hoax material. TriTel's equipment must not be tampered with or defaced in any way.